Privacy Policy

LYFE Solutions, LLC ("LYFE," "Live Your Fullest Experience," "we," "us," or "our") operates the website liveyourfullestexperience.com, provides human coaching services, and develops and operates The Forge, a journaling, SMART-goal, and personal intelligence software platform.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, apply for access, use The Forge, participate in coaching, communicate with us, or otherwise interact with LYFE.

The Forge is currently an invite-only, opt-in private beta. No user may access The Forge without an invitation and without affirmatively accepting our Terms of Service.

We take privacy seriously because the content users may submit to The Forge can be deeply personal. Users may write about emotions, relationships, habits, goals, distress, personal history, mental-health-adjacent experiences, grief, conflict, addiction, identity, family, work, or other sensitive topics. This Privacy Policy is intended to be plain about what we collect, why we collect it, and how it is used.

1. Important Notice: LYFE Is Not a Medical or Mental Health Provider

LYFE is not a medical provider, mental-health provider, therapist, psychologist, psychiatrist, counselor, crisis service, or emergency service.

Our coaching services are personal development and life coaching services. The Forge is a self-reflection, journaling, goal-setting, and personal intelligence software tool.

Neither LYFE coaching nor The Forge provides medical advice, therapy, diagnosis, treatment, crisis intervention, or professional mental-health care. If you are experiencing a medical or mental-health emergency, call emergency services immediately. In the United States, you may call or text 988 for the Suicide & Crisis Lifeline, or call 911 in an emergency.

2. Information We Collect

We collect information in several ways.

2.1 Information You Provide Directly

You may provide personal information when you:

Visit our website.
Apply for beta access.
Create an account.
Use The Forge.
Submit journal entries or reflective writing.
Create goals, tasks, subtasks, or other planning content.
Complete onboarding flows, surveys, forms, or prompts.
Communicate with us by email, form, or other channels.
Purchase or inquire about coaching services.
Participate in coaching calls, planning, or follow-up.
Provide feedback, testimonials, bug reports, or product suggestions.

This information may include:

Name.
Email address.
Login/account information.
Application responses.
Coaching inquiry information.
Payment or billing-related information.
Journal entries.
Letters, guided responses, free-writing, reflections, and other user-generated content.
SMART goals, tasks, subtasks, deadlines, and progress information.
AI-generated summaries, pattern reflections, tags, themes, goal breakdowns, or other outputs generated from your content.
Feedback or support messages.
Any other information you choose to provide.

2.2 Journal and Reflective Content

The Forge is built around user-written content. This may include highly personal material. You control what you write, but you should assume that any information you submit into The Forge may be stored and processed to operate the service.

Journal content may include sensitive personal information if you choose to write about it. This may include, for example, information about health, mental health, relationships, sexuality, trauma, religion, family, addiction, employment, finances, or other private matters.

Please do not submit information you do not want processed by The Forge or its service providers.

2.3 Coaching Information

If you inquire about or participate in coaching, we may collect information relevant to intake, scheduling, goals, coaching fit, notes, follow-up, progress, and communication.

Coaching information may include:

Your goals and reasons for seeking coaching.
Intake form responses.
Notes or summaries from coaching discussions.
Homework, action plans, or follow-up items.
Email or message correspondence.
Scheduling and payment information.

Coaching is not therapy, and coaching records are not medical records.

2.4 Payment Information

If you purchase coaching or paid services, payment may be processed through third-party payment providers. We may receive limited billing information such as name, email, purchase amount, subscription or payment status, and transaction identifiers. We do not intend to store full payment card numbers on our own servers.

Payment processing is subject to the payment provider's own privacy and security practices.

2.5 Automatically Collected Information

When you visit our website or use The Forge, we may automatically collect certain technical information, such as:

IP address.
Browser type.
Device type.
Operating system.
Referring pages.
Pages viewed.
Date/time of access.
Log data.
Error logs.
Performance data.
Cookie or similar tracking data.
Approximate location inferred from IP address.

This information helps us operate, secure, debug, improve, and understand the service.

2.6 Cookies and Similar Technologies

We may use cookies, local storage, session storage, analytics tools, and similar technologies to:

Keep users logged in.
Remember preferences.
Operate the website.
Understand website traffic.
Improve product performance.
Detect security issues or abuse.

You may be able to disable cookies through your browser settings, but some features may not work properly.

3. How We Use Information

We use personal information to:

Operate LYFE and The Forge.
Provide and manage user accounts.
Process beta access applications.
Provide coaching services.
Generate journaling summaries, goal breakdowns, pattern reflections, and related outputs.
Track goals, tasks, subtasks, and progress.
Improve and debug the platform.
Respond to support requests.
Communicate with users.
Send administrative notices.
Process payments.
Protect against abuse, fraud, unauthorized access, and security incidents.
Comply with legal obligations.
Enforce our Terms of Service.
Develop new features.
Analyze aggregate usage trends.
Solicit feedback about beta functionality.

We do not sell your journal content.

We do not use your journal content to provide therapy, diagnosis, treatment, or emergency response.

4. AI Processing and Third-Party AI Provider Disclosure

The Forge uses artificial intelligence to process user-written content.

When you submit journal entries, guided responses, letters, goals, tasks, or other reflective content, portions of that content may be transmitted to a third-party AI provider, currently OpenAI, through an API. OpenAI processes the submitted content to help generate summaries, reflections, pattern detection, goal breakdowns, theme identification, and related outputs.

This means your journal content may be sent to and processed by OpenAI in order to provide The Forge's features.

OpenAI states that, as of March 1, 2023, data sent to the OpenAI API is not used to train or improve OpenAI models unless the customer explicitly opts in. OpenAI also states that API abuse-monitoring logs may contain customer content such as prompts and responses and are retained up to 30 days by default, unless longer retention is required by law or necessary to protect services or third parties.

We do not control OpenAI's infrastructure. OpenAI's handling of data is governed by its applicable terms, data-processing terms, and policies.

We may change AI providers or add additional providers in the future. If we make material changes to how user content is processed by third-party AI providers, we will update this Privacy Policy and, where appropriate, notify users.

5. Sensitive Information

Because The Forge is a journaling and self-reflection platform, users may choose to submit sensitive personal information.

We do not require you to submit sensitive information. If you choose to submit it, you consent to our processing of that information for the purpose of operating The Forge and providing requested features.

Sensitive information may be processed to:

Store your journal entries.
Generate summaries.
Identify recurring patterns.
Track goals.
Surface themes.
Create user-facing reflections.
Improve your personal experience within the product.
Provide beta support and debugging when needed.

We aim to treat this information carefully and limit access to what is necessary to operate, secure, support, and improve the service.

6. How We Share Information

We may share personal information with the following categories of recipients.

6.1 Service Providers

We may share information with third-party service providers that help us operate LYFE, such as:

Hosting providers.
Database/storage providers.
AI API providers.
Email providers.
Analytics providers.
Payment processors.
Security tools.
Customer support tools.
Scheduling or communication tools.

These providers may process personal information on our behalf to provide services to us.

6.2 AI Providers

As described above, user content may be transmitted to OpenAI or future AI providers to power The Forge's AI features.

6.3 Legal, Safety, and Compliance

We may disclose information if we believe in good faith that disclosure is necessary to:

Comply with a legal obligation.
Respond to lawful requests.
Protect our rights, safety, users, or the public.
Investigate fraud, abuse, or security incidents.
Enforce our Terms of Service.
Prevent harm.

6.4 Business Transfers

If LYFE is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, user information may be transferred as part of that transaction, subject to reasonable confidentiality protections where applicable.

6.5 With Your Consent

We may share information when you instruct us to do so or give us permission.

7. What We Do Not Do

We do not sell your journal content.

We do not publish your private journal content.

We do not use your journal content for advertising targeting.

We do not provide therapy, diagnosis, treatment, crisis care, or medical advice.

We do not promise that AI-generated outputs are complete, accurate, clinically valid, or professionally reviewed.

8. User Ownership of Content

You retain ownership of the journal entries, letters, goals, reflections, and other original content you submit to The Forge ("User Content").

By submitting User Content, you grant LYFE a limited license to host, store, process, transmit, analyze, display, reproduce, and otherwise use that content as necessary to provide, maintain, secure, and improve the service.

This license exists only so we can operate The Forge and provide requested features.

9. AI-Generated Outputs

The Forge may generate summaries, pattern reflections, goal breakdowns, labels, tags, themes, or other outputs based on your User Content.

AI-generated outputs may be incomplete, inaccurate, misleading, or fail to capture nuance. They are not professional advice, clinical conclusions, diagnoses, or treatment recommendations.

You should use your own judgment and consult appropriate professionals before relying on any output for significant personal, medical, mental-health, legal, financial, relational, or safety-related decisions.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the service.
Maintain your account.
Store your content.
Provide coaching services.
Meet legal, accounting, and business obligations.
Resolve disputes.
Enforce agreements.
Maintain security.
Improve and debug the beta product.

Journal content and account data are generally retained while your account remains active unless you delete specific content or request deletion.

If you request account deletion, we will delete or de-identify your account and User Content within 30 days, unless we are legally required or reasonably permitted to retain certain information for legitimate business, legal, security, accounting, dispute-resolution, or compliance purposes.

Backups may persist for a limited period after deletion as part of routine backup cycles, but deleted content will not be restored to active systems except where necessary for security, legal, or disaster-recovery reasons.

11. Export and Deletion Rights

You may request to export or delete your User Content by contacting us at:

legal@liveyourfullestexperience.com

We will make reasonable efforts to provide export functionality or respond to export requests.

You may request deletion of your account and User Content. We aim to complete deletion requests within 30 days, subject to the limitations described above.

We may need to verify your identity before fulfilling export or deletion requests.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet-based service, cloud platform, software system, database, or transmission method is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your login credentials and for notifying us promptly if you believe your account has been compromised.

13. Confidentiality and Coaching

We intend to treat coaching communications as private and confidential, subject to practical and legal limitations.

Coaching confidentiality is not the same as attorney-client privilege, therapist-client privilege, doctor-patient privilege, or any other legally protected clinical relationship.

We may disclose coaching-related information if required by law, to protect safety, to respond to legal process, to enforce agreements, to collect unpaid fees, or with your consent.

14. Children and Age Restrictions

LYFE and The Forge are intended for users who are at least 18 years old.

We do not knowingly collect personal information from children under 13. We do not knowingly permit minors to use The Forge.

If you believe a minor has provided us personal information, contact us and we will take reasonable steps to delete it.

15. International Users

LYFE is based in the United States. If you access our website or services from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

Data protection laws in those jurisdictions may differ from those in your location.

16. Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, such as rights to:

Access personal information.
Correct inaccurate information.
Delete personal information.
Receive a copy of personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Appeal certain privacy decisions.

To exercise rights, contact us at legal@liveyourfullestexperience.com.

We will respond as required by applicable law.

17. California Privacy Notice

If applicable, California residents may have rights under the California Consumer Privacy Act and related laws.

We do not sell personal information as "sell" is commonly understood. We do not knowingly sell or share personal information of minors.

Categories of information we may collect include identifiers, account information, internet activity information, user-generated content, commercial/payment-related information, and sensitive personal information if you choose to submit it.

We use this information for the purposes described in this Privacy Policy.

18. Third-Party Links

Our website or service may link to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices of third parties. You should review their privacy policies before providing information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will provide notice by updating the effective date, posting notice on the website, emailing users, or using another reasonable method.

Your continued use of the website, coaching services, or The Forge after changes become effective means you acknowledge the updated policy.

20. Contact Us

For privacy questions or requests, contact:

LYFE Solutions, LLC
Website: liveyourfullestexperience.com
Email: legal@liveyourfullestexperience.com